• Who cleans the store?

• What regions do you serve?

• How does sales floor appearance affect the store?

• What is a "contract management" or administrator firm?

• How is SCORE different from other contract managers?

• What is a "direct provider"?

• Why did you open a cleaning division?

• How do we change from our current cleaning approach?

• How does having a hands-on cleaning division benefit us (the customer)?

• Why are you called SCORE ?

• What are the three SCORE divisions?

Who cleans the store?

Trained crews from our own cleaning division does the work in major metro-markets.  When needed, SCORE opens an operation depot in new markets to serve our clients directly.  Our qualified affiliates support us in other areas for our national accounts.

top

What regions do you serve?

We have floor care and janitorial depots in Chicago, Detroit, Indianapolis, Minneapolis, and Madison.  Satellite operations are established in markets where client demand dictates.  Our nationwide network of affiliate contractors allows us to service broader markets.

top

How does sales floor appearance affect the store?

In several ways, aside from the obvious cleanliness aspect.

• There is the effect on merchandise appearance.  Light will not reflect well off a dingy floor.  The displayed merchandise is in a shadow, and it loses the bottom-lighting benefit that makes product brighter and more appealing.  

• A clean store tells the customer that the store is well-managed, and the store cares.

• Well-maintained and clean stores are intuitively safer.  In the unfortunate event of an accident, a poorly maintained store offers little defense.

• Employee attitudes are better in a clean store, and that carries over to the attention and respect employees give customers.

top

What is a "contract management" or administrator firm?

Almost all of these firms do not have in-house maintenance or cleaning  capabilities.  Some only process paperwork; others sell supplies or equipment.  When it comes to the actual cleaning work, they subcontract to firms like SCORE  for our direct-provider cleaning and installation divisions.

In fact, many administrator firms are our clients and partners.  They call on SCORE  to do the work.  That says something.

top

How is SCORE different from other contract managers?

SCORE Service Management, together with its maintenance  division, is a hybrid manager.  We have our own employees, equipment, and vehicle fleet - augmented by a network of qualified contractors - to do the work.  Our clients get the best of both worlds.

top

What is a "direct provider"?

As in the medical field, a direct provider is one who does the service.  In our case, our direct-provider division has its own cleaning crews, equipment, chemicals, vans and all else needed to serve our clients.  Our cleaning division has to be cost competitive with other subcontractors considered by  SCORE Service for an account.

top

Why did you open a cleaning division?

Actually, we started as a janitorial firm.  Our business grew to more cities in the U.S.  As such, so did our customer support, field management and technology to serve our clients.  Eventually, our clients saw that SCORE  has all the capabilities they want to manage their store-and-floor care needs.  So they outsource to us.  Moreover, they recognize that our cleaning division gives us skill-credibility and service assurance.

top

How do we change from our current cleaning approach?

With over twenty years experience, we recognize the challenge.  We are sensitive to the groups affected by the transition.  SCORE  works with clients to arrive at an effective plan to ease the impact of change on all parties involved, while keeping the focus on our clients' end objectives.

top

How does having a hands-on cleaning division benefit us (the customer)?

In many ways.  Here are a few thoughts:

• Clients and subcontractors trust us.  We are on the same team.  Since we are capable of doing the actual work, they know we know what we are talking about.

• It allows us to give very competitive rates.  A pure administrator actually has twice the overhead drain: once for their operation; and then again for the overhead cost incurred by their subcontractors - who still have to check on jobs, schedule,  do paperwork for themselves and the administrator, and so on. SCORE Service does not have that overhead duplication for jobs put through its cleaning division.  More of your budget dollar goes directly to benefit the work being done.

• We do not have to scramble to find or replace subs.  We simply assign our own cleaning division.  That gives assurance that the job will be done properly and on time.

top

Why are you called SCORE ?

It came from our original business base: Stores, Condominiums, Offices and REsidential.  We still have those skill sets in our operations management group.  However, our focus now is primarily store and commercial cleaning.

top

What are the three SCORE divisions?

Glad you ask.

Service Management  = service management and client support organization for multiple locations, services and trades.

Floor Care = maintenance and cleaning division

Installation Services Network = fixture, shelving and signage installation division

top